Refund Policy

Last updated: August 22, 2026

30-day money-back guarantee

If a package is not useful to you, email us within thirty days of purchase and we refund it in full. We will not ask you to justify it.

How to request a refund

Email info@stbpos.co.uk from the address on your account and mention your order number or purchase date. There is no form to fill in and no reason to give.

  • Reply: within two working days.
  • Processing: refunded to the original payment method through Stripe.
  • Arrival: five to ten working days to appear on your statement, a timeline set by your bank rather than by us.
  • Fees: we refund the full amount and deduct no processing fee.

What happens to your account

Access to the refunded package's sections is removed. Your free account stays, along with your saved commands, collections and guide progress, because the command library is free and unrelated to any purchase.

We ask that you delete files you downloaded from that package. Keeping them after being refunded is unlicensed use.

What the guarantee does not cover

We keep this list short and honest:

  • Orders older than thirty days. If something exceptional happened, write to us anyway and we will look at it.
  • Accounts closed for redistributing paid files or another serious breach of the Terms of Use.
  • Upgrade differences more than thirty days after the upgrade itself. Within that window the difference is refundable like any other purchase.

Note that downloading does not void your right. You cannot judge templates without opening them, so a guarantee that expires on first download would be worth nothing.

Partial refunds

We do not usually split an amount, since a package is a single unit. If you upgraded and regret only the upgrade, write to us: we can refund the difference and keep you on your previous package.

Accidental or duplicate purchases

If you were charged twice or bought by mistake, tell us and we fix it straight away, without applying the thirty-day limit.

Chargebacks

If you think a payment is wrong, contact us before opening a dispute with your bank. A chargeback takes weeks and freezes the account, while we can usually resolve it in two days.

Your legal rights

UK consumer law gives buyers a 14-day right to cancel. Our thirty-day guarantee is wider, so it covers that right and goes beyond it.

This policy adds to your statutory rights and never reduces them.

The seller is SMART TELECOM SERVICES STS LTD, a company registered in England and Wales under number 12417165, with its registered office at 382 Kenton Road, Harrow, Middlesex, HA3 8DP, United Kingdom.

Contact

info@stbpos.co.uk - +44 2046 344449

See also the Terms of Use and the Privacy Policy.